Priory Management

16 Kew Green, Kew
Richmond, Surrey, TW9 3BH
t. +44 (0)20 8940 4555
f. +44 (0)20 8948 7793

e. lettings@priorymanagement.com

Tenants

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How Priory Management will look after you

Priory Management offer a tailor-made service to their tenants from preparing the tenancy agreement to handling any day to day maintenance issues which arises during a tenancy.

We are well aware of the importance of providing support to tenants especially those relocating from outside our area, not only with finding the ideal home for them and their families but also ongoing assistance through the Tenancy.

Our Service includes:

  • Full document preparation including the tenancy agreement
  • Instruction of an inventory clerk to attend the inventory check-in
  • Arrangement of utility transfers
  • Tenancy agreement signature and exchange
    of the tenancy agreement, for signature by the employee
  • Welcome letter to the tenant confirming property management arrangements and local area information
  • An assigned Property Manager to deal with any issues that arise during the tenancy
  • Renewals and Termination of Tenancy Agreements

Repair Request

Please complete the form below to contact us about any repair or maintenance request your apartment, town-house or villa may require. Be sure to provide enough details for us to contact you and pursue the matter further.

Full name

Email address

Phone number

Address

Property details

Additional information or enquiry

FAQ's

What do I need to do in order to secure a property?

Once you have found a property which you wish to rent, you should confirm the details, agree on a date that you would like to move in and pay a nominal holding deposit to have the property removed from the market.

I have just sold my house and have not rented before. What sort of references do you require?

We normally require 3 references as follows:

  • Bank (essential)
  • Employer (essential)
  • Previous landlord (if applicable)
  • Personal - someone of standing who has known you for a number of years and can vouch for your good character.

I have a cat. Will I be able to rent a property?

Some landlords are happy to take pets as we insert a clause in the Agreement which says that you will put right any damage caused by your pet.

What happens if something breaks down at the property during my tenancy?

At the beginning of the tenancy we will tell you whether Priory Management or the landlord is managing the property and you will be given contact numbers. With professionally managed properties you will be given the name of your Property Manager who you will always deal with should any problems arise.

My company have told me that I may be moved to a different location. What would be the situation with my tenancy?

Normally a Tenancy Agreement can be terminated on giving 2 months notice however each Tenancy Agreement should be checked.

I am self-employed - can I rent a property from you?

Yes - we will require the usual references and will require an Accountant or Solicitors reference on top.

How long after the end of the tenancy will my security deposit be refunded?

We follow ARLA (Association of Residential Letting Agents) procedures on this. In normal circumstances the deposit should be returned to you within ten working days.

How do I pay my rent?

By standing order.

Who pays the Council Tax and water rates?

The Tenant.

What do I do about utilities? Who informs the companies?

If the property is managed by Priory Management, we will arrange this apart from the telephone, television and broadband accounts which should be arranged by the Tenant directly to their chosen providers.

Why do I have to sign a renewal contract?

All Contracts are for a fixed term and therefore a new Agreement is required.